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Psychological Safety with Stephan Wiedner



We’re trying an experiment to create the show notes using ChatGPT via the show transcript. Let us know if they don’t turn out!


Psychological safety is the belief that within a team or work environment, one can speak up, express their thoughts and ideas, and even admit mistakes without fear of reprimand. It is important because it allows for open communication, creativity, and a more collaborative work environment. It can also be measured and improved upon through training and coaching. The concept was developed by Amy Edmondson, a Harvard Professor who has been researching psychological safety for over 20 years. She developed an assessment consisting of seven questions that can be used to measure the level of psychological safety within a team or organization. It is important to regularly assess and address psychological safety in order to improve team performance and achieve better outcomes. Factors that contribute to low psychological safety include fear of failure, fear of retribution, and lack of trust. In order to improve psychological safety, it is important to create a culture of openness, respect, and inclusivity, as well as provide resources for individuals to speak up and address any issues that may arise.


Psychological safety is important because it allows for open communication and encourages creativity in the workplace. It is especially important to foster this type of environment in teams with introverted members, as they may be less likely to speak up in group settings. One way to improve communication and encourage participation from introverted team members is to circulate the agenda in advance and ask specific questions that give them time to prepare their thoughts. In order to cultivate psychological safety, it is important for organizations to make it a strategic initiative and commit to creating a speak-up culture. This can be achieved through regular assessments, training and coaching, and providing resources for individuals to address any issues that may arise. It is also important to create a culture of openness, respect, and inclusivity, and to address any factors that may contribute to a lack of psychological safety, such as fear of failure or retribution.


Frontline managers and leaders can help foster psychological safety within their teams by teaching their team members about the concept and its importance, and fostering open communication. They can encourage their team members to share their thoughts and ideas and model the behavior they want to see. They can also ask questions that help uncover any issues that may be preventing the team from feeling psychologically safe, and work together to address those issues. It is important for leaders to demonstrate humility and be open to feedback in order to create a culture of trust and inclusivity. They can also work to remove any barriers that may be hindering open communication, such as a fear of failure or retribution. It is important to regularly assess and address psychological safety in order to improve team performance and achieve better outcomes.


Leaders and managers can stumble when working on interpersonal skills in a number of ways. Some common stumbling blocks may include a lack of self-awareness, a lack of empathy, or difficulty communicating with team members. It is important for leaders to be aware of these potential stumbling blocks and work to address them in order to foster a culture of trust and inclusivity within their team. Leaders can work on their interpersonal skills through regular practice, such as participating in training sessions or responding to stimulus videos that highlight different scenarios and challenges. It is also important for leaders to be open to feedback and continuously seek out opportunities to improve their skills. Team members may also face challenges when working on their interpersonal skills, such as difficulty communicating with others, conflicts with team members, or a lack of self-awareness. It is important for team members to be open to feedback and actively work on improving their skills in order to foster a positive and productive team environment.


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