User Experience with Rachel Krause

July 28, 2019


“Any time you write a user story if you find yourself kind of prescribing the solution in your user story it’s probably to descriptive... Think about the problem you’re actually trying to solve.”


Rachel Krause is a User Experience Specialist at Nielsen Norman Group. We’ve had the pleasure of working with Rachel on a number of products in the past with previous clients and is a rockstar in working UX in an Agile environment.


In this episode we explore cultural differences across the world in teamwork and collaboration, the difficulty and power of feedback, Agile retrospectives and the power of authenticity. Empathy also comes up quite a few times throughout the episode. We wrap up talking about Dark Patterns (so dark, so scary!). Also UX with your Product & Team metrics. How do you validate value delivery?


@rachelkrau on Twitter


On Nielsen Norman Group teaching the following courses:

  • Being a UX Leader: Essential Skills for Any UX Practitioner

  • Generating Big Ideas with Design Thinking

  • Lean UX and Agile

  • Storytelling Throughout the UX Process